 |
|
 |
Number
of Employees:
Number
of Stations:
Avg.
# of Annual Voice and Data MAC Requests:
Avg.
Hourly Cost of Voice and Data Admin Personnel:
|
16,500
20,000
20,000
$58
|
Process Analysis:
5-Ply Carbon Copy Request Form
Manual Dispatch to Affected Admin Personnel via Inter-Office Mail
Manual Update of Records, Systems, Apps:
- PBX System
- Voice Mail System
- CDR Application
- Directory Application
- Wire Records
Manual Expense Hierarchy Update and Validation
Manual Billing and Charge-Back for All Projects
Manual Archival and Retrieval
Manual Status and Reporting
|
|
Cost Analysis:
Avg.
Admin Time Per Request:
Avg.
Admin Cost Per Request:
Avg.
Annual Admin Costs:
|
117 Minutes
$112
$2.24M
|
Process Analysis:
One "End-User" Web-Based Interface
Automated Scheduling of Admin Personnel
Automated Update of Records, Systems, Apps
- PBX System
- Voice Mail System
- CDR Application
- Directory Application
- Wire Records
Automated Expense Hierarchy Update and Validation
Automated Billing and Charge-Back for All Projects
Automated Archival and Retrieval
Automated Status and Reporting
|
|
Cost Analysis:
Avg.
Admin Time Per Request:
Avg.
Admin Cost Per Request:
Average
Monthly Admin Costs:
|
43 Minutes
$41
$820K |
 |
Overall
Efficiency Improvement
|
63%
|
